Charlie Brown would say it every time he would attempt to kick a football he allowed Sally to hold, Ugggghh! As she pulled the football away, and he would go sailing through the air after the whiff, we always shook our heads, “Why, Charlie, why?” Well, in this case, it is actually more UGG®, as in UGG® Australia boots that inspires me to write this article for consumers searching for a mortgage. I know, you are thinking to yourself, “How in the world does UGG® Australia boots have anything to do with mortgages?” Let me explain.

I have always been a believer that the consumer has to bear a certain responsibility for the items or services they choose to purchase. Th ...

I understand the necessity to become more technologically savvy. I understand that a great deal of people are extremely busy, multi-tasking, blogging, texting, emailing, etc. However, what has happened to real customer service? Where have all the real people gone? I cannot tell you how aggravating it is now to try and speak with an actual person, or at least one that even knows what the company does. With all of the advances in technology we have, the most important aspect of a transaction has been lost. Human contact.

How many more phone calls do I really need to make in order to speak with someone? Please press one if you agree. Please press two if you disagree. Please press ...